Organisations that Steve has worked with include:
CULTURE SECTOR
- Brooklands Museum
- Mary Rose Trust
- Heritage Open Days
- ALVA Public Sentiment Tracker
- ALVA Visitor Recovery Benchmarking
- Royal Museums Greenwich
- Whale and Dolphin Conservation
- Historic Royal Palaces
- Old Royal Naval College
- National Trust Scotland
- Beaulieu
- English Heritage
- National Trust
- Canal & River Trust
- Royal Horticultural Society
- Portsmouth Historic Dockyard
- Royal Armouries
- Association of Independent Museums
- Royal Collection
- Roman Baths
- Royal Botanic Gardens, Kew
TOURISM SECTOR
- Visit Kent
- Visit Herts
- Audley Travel
- RWH Travel
- VisitEngland
- VisitBritain
- Saga
Case Studies
Historic Royal Palaces Cause Development
Through a programme of focus groups among domestic audiences, depth interviews among overseas audiences and quantitative research among UK adults, we helped Historic Royal Palaces test and develop a new impact-led charitable cause for the organisation. We tested the...
ALVA Visitor Recovery Benchmarking
Following the easing of Covid-19 restrictions and the re-opening of visitor attractions in 2020, we set up, in partnership with ALVA, the Visitor Recovery Benchmarking programme. This visitor survey research enabled individual attractions to understand the...
WDC Audience Segmentation
The challenge for Whale and Dolphin Conservation was to grow and develop its UK supporter base by using insights about its target audience’s range of values and needs. We used workshops to take WDC on the journey of engaging stakeholders right across the organisation...
ALVA Attractions Recovery Tracker
In response to the Covid-19 outbreak we are running a public attitude survey on behalf of ALVA, designed to monitor how potential visitors are feeling about returning to visitor attractions when they re-open. The sector and individual attractions are using the...
Royal Museums Greenwich Membership Growth
The challenge was to increase volumes of Members whilst encouraging more Members to pay via Direct Debit. A programme of quantitative and qualitative research was developed. Initial discussion groups among Member prospects were conducted to understand joining...