Organisations that Steve has worked with include:
CULTURE SECTOR
- Old Royal Naval College
- National Trust Scotland
- Brooklands Museum
- Beaulieu
- Mary Rose Trust
- Heritage Open Days
- Association of Leading Visitor Attractions
- English Heritage
- Royal Museums Greenwich
- National Trust
- Canal & River Trust
- Royal Horticultural Society
- Portsmouth Historic Dockyard
- Royal Armouries
- Historic Royal Palaces
- Association of Independent Museums
- Royal Collection
- Roman Baths
- Royal Botanic Gardens, Kew
TOURISM SECTOR
- Visit Kent
- Visit Herts
- VisitEngland
- VisitBritain
- Saga
- Audley Travel
- RWH Travel
Case Studies
ALVA Attractions Recovery Tracker
In response to the Covid-19 outbreak we are running a public attitude survey on behalf of ALVA, designed to monitor how potential visitors are feeling about returning to visitor attractions when they re-open. The sector and individual attractions are using the...
Royal Museums Greenwich Membership Growth
The challenge was to increase volumes of Members whilst encouraging more Members to pay via Direct Debit. A programme of quantitative and qualitative research was developed. Initial discussion groups among Member prospects were conducted to understand joining...
Heritage Open Days Event Evaluation
Full evaluations of the 2017, 2018 and 2019 September events involving over 5,500 heritage sites, 2,000 organisers and 46,000 volunteers. We used a range of techniques, including face-to-face on-site visitor interviews and online surveys among organisers /...
Audley Travel: Driving Repeat Bookings
Audley’s challenge was to understand the patterns of repeat bookings among their UK and US clients and to identify the actions required to maximise this potential. Insights were derived from two phases; firstly a CHAID analysis of customers on Audley’s database...
Brooklands Museum Visit Experience Journey
To understand how to deliver better experiences for visitors, especially those without a special interest in its themes of motor sport and aviation, Brooklands Museum commissioned us to undertake a review of the visitor experience. Our objective was to identify the...