Organisations that Steve has worked with include:
CULTURE SECTOR
- Brooklands Museum
- Mary Rose Trust
- Heritage Open Days
- Association of Leading Visitor Attractions
- Royal Museums Greenwich
- Whale and Dolphin Conservation
- Old Royal Naval College
- National Trust Scotland
- Beaulieu
- English Heritage
- National Trust
- Canal & River Trust
- Royal Horticultural Society
- Portsmouth Historic Dockyard
- Royal Armouries
- Historic Royal Palaces
- Association of Independent Museums
- Royal Collection
- Roman Baths
- Royal Botanic Gardens, Kew
TOURISM SECTOR
- Visit Kent
- Visit Herts
- Audley Travel
- RWH Travel
- VisitEngland
- VisitBritain
- Saga
Case Studies
WDC Audience Segmentation
The challenge for Whale and Dolphin Conservation was to grow and develop its UK supporter base by using insights about its target audience’s range of values and needs. We used workshops to take WDC on the journey of engaging stakeholders right across the organisation...
ALVA Attractions Recovery Tracker
In response to the Covid-19 outbreak we are running a public attitude survey on behalf of ALVA, designed to monitor how potential visitors are feeling about returning to visitor attractions when they re-open. The sector and individual attractions are using the...
Royal Museums Greenwich Membership Growth
The challenge was to increase volumes of Members whilst encouraging more Members to pay via Direct Debit. A programme of quantitative and qualitative research was developed. Initial discussion groups among Member prospects were conducted to understand joining...
Heritage Open Days Event Evaluation
Full evaluations of the 2017, 2018 and 2019 September events involving over 5,500 heritage sites, 2,000 organisers and 46,000 volunteers. We used a range of techniques, including face-to-face on-site visitor interviews and online surveys among organisers /...
Audley Travel: Driving Repeat Bookings
Audley’s challenge was to understand the patterns of repeat bookings among their UK and US clients and to identify the actions required to maximise this potential. Insights were derived from two phases; firstly a CHAID analysis of customers on Audley’s database...